تواصل معنا
كيف تصل إلى Vera — الدعم والفوترة والأمان والإشعارات القانونية.
النص القانوني لهذا المستند منشور بالإنجليزية فقط، ولذلك يظهر أدناه بالإنجليزية. والنص الإنجليزي هو الذي يُعتدّ به.
This document is published in English only. Any translation is provided for convenience; the English text governs.
Company details
- Registered name
- Mahmoud Nasr Elsayed
- Company number
- not registered — sole proprietor
- Registered address
- 1st Mohamed Hassan Street, Haram, Giza, Egypt
- Tax registration
- not registered
- Website
- https://vera-agent.com
How to reach us
- Support
- support@vera-agent.com — product questions, bugs, account help.
- Billing
- support@vera-agent.com — invoices, plan changes, refunds.
- Privacy
- support@vera-agent.com — data access, correction and deletion requests.
- Security
- support@vera-agent.com — vulnerability reports. Please give us a reasonable window to fix an issue before disclosing it.
- Legal
- support@vera-agent.com — contractual and legal notices.
- Phone
- email only
When we answer
Support hours: Sunday–Thursday, 09:00–17:00 EET (UTC+2). We aim to reply within 2 business days. Security reports are triaged as soon as we see them, whatever the hour.
Writing from the email address on your account, and including the workspace name plus the run or test link you are asking about, gets you a useful answer fastest.
Policies
Our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy are collected on the legal index.