Terms & Conditions

These Terms & Conditions (the “Terms”) are a binding agreement between Mahmoud Nasr Elsayed (“we”, “us”, the “Company”), registered under company number not registered — sole proprietor at 1st Mohamed Hassan Street, Haram, Giza, Egypt, and the individual or organisation that creates an account (“you”, the “Customer”).

They cover the Vera web application at https://vera-agent.com, its API, its command-line and CI integrations, and any documentation we publish (together, the “Service”). By creating an account, or by using the Service, you accept these Terms. If you accept them on behalf of an organisation, you confirm you are authorised to bind it.

Tax registration: not registered.

Vera is a hosted end-to-end testing platform. You describe what to test in plain language or build it visually; the Service generates browser tests, executes them against a web application you nominate, records the result (including video, screenshots and traces), and reports on it.

The Service is provided on an as-is, ongoing basis. We add, change and retire features over time. We will not make a material reduction to a feature you are paying for without notifying account administrators by email or in the application.

Generated tests, healed selectors and other AI output are suggestions produced by a statistical model. They can be wrong. You are responsible for reviewing what the Service produces before you rely on it, and a passing test is not a warranty that your application is correct, secure or fit for any purpose.

• You must provide accurate registration details and keep them current. You are responsible for everything done under your account.
• Accounts are organised into workspaces. A workspace administrator can invite members, assign permissions, and remove access. Administrators can see the workspace’s projects, tests, runs and settings.
• You must keep credentials confidential and tell us promptly at support@vera-agent.com if you believe an account has been compromised.
• You must be old enough to enter a contract in your jurisdiction, and at least 16, to use the Service. It is not intended for children.

This clause matters more here than in most software. The Service drives real browsers against real websites on your instruction, sends HTTP requests you configure, and can run setup commands you author. It will do what you tell it to.

You may only use the Service against systems you own or are clearly authorised to test. You must not:

• direct the Service at a website, API or system you do not own and have not been given written permission to test;
• use it for load generation, denial-of-service, credential stuffing, scraping in breach of a third party’s terms, or any other activity that would be an attack if done by hand;
• upload or generate unlawful, infringing or malicious content, or use the Service to build or distribute malware;
• attempt to circumvent plan limits, rate limits, or the isolation between workspaces; or probe, scan or test the security of our own infrastructure without written permission (see Contact for how to report a vulnerability responsibly);
• resell, sublicense or provide the Service to third parties as your own product;
• use the Service to develop a competing product, or copy its interfaces or output for that purpose.

You are solely responsible for the credentials, test data and target URLs you put into the Service, and for the consequences of a test you schedule — including any change a test makes to a production system you point it at.

• Paid plans are sold on a subscription basis, monthly or annually, at the prices shown on our pricing page at the time of purchase. Prices may change; a change applies to your subscription from the next renewal after we notify you.
• Payments are handled by Paddle. Paddle.com Market Limited acts as the Merchant of Record for purchases, which means your order is fulfilled by Paddle, your invoice comes from Paddle, and Paddle handles payment processing and applicable sales taxes. Paddle’s buyer terms and privacy notice apply to that part of the transaction in addition to these Terms.
• Subscriptions renew automatically for successive periods until cancelled. Cancellation, renewal and refunds are described in our Refund & Cancellation Policy, which forms part of these Terms.
• Fees are stated exclusive of taxes unless the checkout says otherwise; the amount shown at checkout is what you pay.
• If a payment fails we may retry it, and we may suspend or downgrade a workspace whose subscription is unpaid after we have given notice.

A free plan is available with reduced limits, and a new workspace receives a small, finite allowance of AI generations funded by us so you can evaluate the Service without supplying your own AI provider key. That allowance is a courtesy, is counted per workspace, and can be changed or withdrawn. Once it is used up, AI features require your own provider key (see clause 7).

We may limit, suspend or remove free accounts that are abusive, dormant, or used to evade plan limits.

• Beyond the included allowance, AI features run on your credentials for a supported provider (currently Anthropic, OpenAI or Google). You bring the key; you hold the relationship with that provider and pay them directly.
• When you store a key, we encrypt it at rest and use it only to make AI calls for your workspace. It is write-only over our API: once saved, it cannot be read back out.
• To generate or heal a test we send the relevant context — the structure of the page being tested, your instruction, and the test in question — to the provider you chose. Your provider’s terms govern what they do with it. We do not use your workspace content to train models.
• You are responsible for complying with your AI provider’s acceptable-use terms and for any charges they bill you.

“Customer Data” means everything you put into the Service or that it generates for you: projects, tests, flows, variables, stored credentials, target URLs, run results, videos, screenshots, traces and logs. As between you and us, Customer Data is yours.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process Customer Data solely to operate, secure and support the Service for you, and to comply with law. That licence ends when the data is deleted.

You are responsible for having the right to provide the Customer Data you upload, including any personal data captured incidentally in a screenshot, video or trace of a page under test. Our Privacy Policy explains how we handle personal data.

We own the Service, its software, design and documentation, and all intellectual property in them. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted, expressly or by implication.

Tests and other artefacts the Service generates for you are Customer Data and are yours to use, including outside the Service.

If you send us feedback or suggestions, we may use them without obligation or compensation. We will not identify you as their source without your permission.

Each party may receive information the other treats as confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to staff and contractors bound by equivalent obligations, or where the law compels disclosure. This does not apply to information that is public through no fault of the receiving party, already known to it, or independently developed.

• We aim to keep the Service available but do not commit to an uptime percentage under these Terms. Maintenance, provider outages and incidents happen.
• Support is provided by email at support@vera-agent.com, during Sunday–Thursday, 09:00–17:00 EET (UTC+2), with a first-response target of within 2 business days.
• The Service integrates with third-party systems at your option — source hosts, CI providers, chat tools, AI providers and the payment processor. We are not responsible for those services, their availability, or their terms, and enabling one may send them data as described in our Privacy Policy.

To the fullest extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that generated tests will be correct or complete, or that a passing run means your application is free of defects.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are not affected.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, or loss or corruption of data, however caused, even if advised of the possibility.

Each party’s total aggregate liability arising out of or relating to these Terms is capped at the greater of (a) the fees you paid or owed for the Service in the twelve months before the event giving rise to the claim, and (b) one hundred United States dollars (USD 100). The cap does not apply to your payment obligations, to breach of clause 4 (acceptable use), or to liability that cannot lawfully be limited.

You will defend and indemnify us against claims, losses and reasonable costs arising from your Customer Data, your use of the Service in breach of these Terms, or your use of the Service against a system you were not authorised to test.

• You may stop using the Service and cancel a subscription at any time — see the Refund & Cancellation Policy.
• We may suspend access immediately where we reasonably believe there is a security risk, unlawful use, a breach of clause 4, or non-payment after notice. Where practical we will tell you first and give you a chance to fix it.
• We may terminate for material breach that is not cured within 30 days of written notice.
• After termination you can export your data for 30 days on request; after that we delete or anonymise Customer Data in line with the Privacy Policy, except where we must keep records (for example, invoices).

We may update these Terms. If a change materially affects your rights we will give notice — by email to account administrators, or in the application — at least 30 days before it takes effect, and it applies from your next renewal. Continuing to use the Service after the effective date means you accept the updated Terms. The current version, and its effective date, are always published on this page.

• These Terms are governed by the laws of the Arab Republic of Egypt, and the parties submit to the exclusive jurisdiction of the courts of Cairo, Egypt. If you are a consumer, this does not deprive you of the protection of mandatory law in your country of residence.
• Before starting proceedings, please contact us at support@vera-agent.com so we can try to resolve the matter.
• You may not assign these Terms without our consent. We may assign them to a successor in a merger or sale of the business.
• If a provision is held unenforceable, the rest stays in force. A failure to enforce a right is not a waiver of it.
• These Terms, with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between us about the Service.

Legal notices: support@vera-agent.com. General and billing enquiries: support@vera-agent.com. Postal address: 1st Mohamed Hassan Street, Haram, Giza, Egypt. Full details are on the contact page.